“The most important thing in communication is to hear what isn’t being said.”
Peter F. Drucker
“The most important thing in communication is to hear what isn’t being said.”
Peter F. Drucker
Can we ever understand teenage girls if even such experienced psychologist Nigel Latta openly admitted in his Politically Incorrect Guide to Teenagers, that he “didn’t understand the physics of the Girl-niverse”? “If a boy goes off the rail,” continues Latta, “he generally drinks alcohol, takes some drugs, gets into some petty crime and hits a few people. When girls go off the rails, they have a capacity to create degrees of chaos that are hard to believe. When girls go off the rails, the earth shifts on its axis”.
So how can fathers help their daughters to go through that complicated stage in life? How can fathers understand their teenage daughters, those beautiful fairy princesses who suddenly turn into demonic uncontrollable monsters?
A few days ago I came across a story that touched my heart: a story of a father, who not only made an effort to understand his teenage daughter, but possibly rescued his troubled daughter from years of despair and near suicide. This story is provided below.
“I know of a couple with three grown children. This is a good family… The father did a good deal of traveling for his work while his daughter and two boys were growing up His relationship with them was sound and safe, but he just wasn’t around very much. Everything was fine until his teenage daughter started having behavioral problems at school and then with the law.
Each time she got in trouble, her anxious, time-conscious father would sit down with her and try to talk through the problem. They would go around on the same issues every time: “I’m too fat, I’m too ugly.” “No, you are not, you’re beautiful to me.” “You have to say that, you’re my dad.” “I wouldn’t say it if it wasn’t true.” “Yes, you would” “Do you think I’d lie to you?” And the discussion would turn to the question of the father’s honesty. Or he would tell her a story from his own youth, like the one about how he grew up with skinny arms and shoulders and everyone made fun of him. “Is that supposed to make me feel better?” she would say.
Things would calm down, he’d leave town, and the cycle would start again. He was on a trip when his wife rang him to say their daughter had disappeared. Frantically, he caught a plane home and the family fretted for days while the search went on. At last she turned up in a runaway shelter in another city, and the parents collected her.
That night he and his wife talked things through. “I do not know what to do about her,” he confessed. His wife replied, “You might try listening to her.” “What do you mean? I listen to her constantly.”
His wife gave him a half smile. “Go and listen to her. Don’t talk. Don’t talk. Just listen.”
He sat down with his daughter, who was still silent, and asked her, “Would you like to talk?” She shook her head, but he stayed where he was, silent as well. It was getting dark before she finally spoke. “I just don’t want to live anymore.”
Alarmed, he fought the urge to protest this and said softly, “You don’t want to live anymore.” This was followed by about five minutes of silence – the longest five minutes in his life, he later said.
“I’m just not happy, Dad. I don’t like anything about myself. I want it to be over.”
“You’re not happy at all,” he breathed.
The girl began to cry. In fact, she began to sob intensely, trying to talk at the same time, words flowing like a flood. It was as if a dam had burst. She talked into the early morning hours, he said hardly ten words, and the next day things looked hopeful. Where before he was giving her only sympathy, at last he had discovered empathy.
This was only the first “psychological airing” of many over the next few hard adolescent years, but the young girl is now a woman, calm and confident in herself and her father’s love for her. That he would seek her out, that he would value the outpourings of her heart instead of imposing his version of reality on her, helped give her a robust foundation for life.”
When tensions are high and confidence is low, when the next step doesn’t look clear at all, when a wall has gone up, try an experiment with empathy.
From “The 3rd alternative” by Stephen R Covey
Disagreement is a precious resource in learning, judgment and decision-making. Often people avoid openly expressing disagreement in a fear of offending others or as the result of the peer or team pressure. That neglect of disagreement results in the failure to benefit from the constructive forces of disagreement, including:
1. Improved communication:
2. More productive teamwork:
3. Better Quality decisions and problem solutions:
Conflict is often the first step for getting rid of outdated procedures, revising regulations, changing organisational culture, fostering innovation and creativity. Addressing rather than suppressing conflict opens the lines of communication, gets people talking to each other (instead of about each other) and makes people feel like they’re part of a team that cares. As a result, people learn how to work harmoniously, come up with creative solutions and reach outcomes that benefit everyone involved.
However many of us are programmed to avoid conflict or do not know how to handle disagreement in a constructive way. So we have quiet, reserved, polite workplaces, but there is a whole bunch of “stuff” simmering below the surface. We cannot be honest and disagree with each other. We sit around the conference table and nod our heads up and down, and then after the meeting we tell the truth to a smaller group of peers with whom we actually feel comfortable being honest.
Below are some ideas to help your team learn to voice dissenting opinions and resolve disagreements in a constructive way:
The same rules apply to handling disagreement within the family: never stop caring and listening no matter how angry you are.
* * *
In today’s high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another. Genuine listening has become a rare gift—the gift of time. It helps build relationships, solve problems, ensure understanding, resolve conflicts, and improve accuracy. At work, effective listening means fewer errors and less wasted time. At home, it helps develop resourceful, self-reliant kids who can solve their own problems.
Here are 10 tips for developing effective listening skills.
In most Western cultures, eye contact is considered a basic ingredient of effective communication. When we talk, we look each other in the eye. Do your conversational partners the courtesy of turning to face them. Put aside papers, books, the phone and other distractions. Look at them, even if they don’t look at you. Shyness, uncertainty, shame, guilt, or other emotions, along with cultural taboos, can inhibit eye contact in some people under some circumstances. Excuse the other guy, but stay focused yourself.
Mentally screen out distractions, like background activity and noise. Don’t be distracted by your own thoughts, feelings, or biases.
Listen without judging the other person or mentally criticizing the things he/she tells you. Listen without jumping to conclusions. Remember that the speaker is using language to represent the thoughts and feelings inside his/her brain. You don’t know what those thoughts and feelings are and the only way you’ll find out is by listening. Don’t be a sentence-grabber by interrupting and finishing another person’s sentences: chances are, you’ll land way off base, because you’ll be following your own train of thought without learning, where the speaker’s thoughts were heading to.
Allow your mind to create a mental model of the information being communicated. Whether a literal picture, or an arrangement of abstract concepts, your brain will do the necessary work if you stay focused, with senses fully alert. When listening for long stretches, concentrate on, and remember, key words and phrases.
When it’s your turn to listen, don’t spend the time planning what to say next. You can’t rehearse and listen at the same time. Think only about what the other person is saying.
Interrupting sends a variety of messages. It says:
We all think and speak at different rates. If you are a quick thinker and an agile talker, the burden is on you to relax your pace for the slower communicator.
When listening to someone talk about a problem, refrain from suggesting solutions. If you are absolutely bursting with a brilliant solution, at least get the speaker’s permission. Ask, “Would you like to hear my ideas?”
When you don’t understand something, of course you should ask the speaker to explain it to you. But rather than interrupt, wait until the speaker pauses. Then say something like, “Back up a second. I didn’t understand what you just said about…”
At lunch, a colleague is excitedly telling you about her trip to Vermont and all the wonderful things she did and saw. In the course of this chronicle, she mentions that she spent some time with a mutual friend. You jump in with, “Oh, I haven’t heard from Alice in ages. How is she?” and, just like that, discussion shifts to Alice and her divorce, and the poor kids, which leads to a comparison of custody laws, and before you know it an hour is gone and Vermont is a distant memory.
This particular conversational affront happens all the time. Our questions lead people in directions that have nothing to do with where they thought they were going. Sometimes we work our way back to the original topic, but very often we don’t.
If you feel sad when the person with whom you are talking expresses sadness, joyful when she expresses joy, fearful when she describes her fears—and convey those feelings through your facial expressions and words—then your effectiveness as a listener is assured. Empathy is the heart and soul of good listening.
Show that you understand where the speaker is coming from by reflecting the speaker’s feelings. “You must be thrilled!” “What a terrible ordeal for you.” “I can see that you are confused.” If the speaker’s feelings are hidden or unclear, then occasionally paraphrase the content of the message. Or just nod and show your understanding through appropriate facial expressions and an occasional well-timed “hmmm” or “uh huh.”
Face to face with a person, you can detect enthusiasm, boredom, or irritation very quickly in the expression around the eyes, the set of the mouth, the slope of the shoulders. These are clues you can’t ignore. When listening, remember that words convey only a fraction of the message.
From Hippie Peace Freaks